Overall experience

I’ve been involved in the entire lifecycle of client engagements and have tenure working at solution implementers (SIs), SaaS product-based companies, and at various design and experience agencies.

• 20+ years of professional experience

• 10+ years of program/project/product management experience in a client-facing role

• 5+ years of experience in eCommerce business operations, website design/redesign and development, and implementing and supporting enterprise-level platforms for B2C, B2B, and B2B2B2C business models. See a summary of clients and platforms here

• 5+ years of freelance, consulting experience joining project teams and client accounts with minimal time to onboard

Leadership & Communication

I'm open to new experiences, adaptable, diplomatic, and ambitious to make a real difference. I'm natural at cultivating high-performing teams, excel at keeping focus on the long-term mission while driving incremental short-term wins, and adept at building team confidence and client loyalty.

• An active listener coupled with a calm demeanor that fosters a safe space with surrounding colleagues

• Ensures all team members have a voice, understand how they contribute to a project's desired business outcomes, collaborates with their peers, and takes ownership over their work

• Resolves conflict by initiating difficult conversations to address the root cause of the issues at hand

• Actively seeks challenging opportunities to lead projects thus enhancing personal and organizational growth

• Elevates the quality of client deliverables by finding creative ways to extract the best work out of everyone involved

• Conscious of the story arc when developing and delivering client presentations

client services

I accurately scope out engagements so they’re realistic, attainable, and given in good faith. This allows the agency and client partnership to start from a place of trust while also giving the delivery team a fair shot at successfully executing their program of projects. This approach leads to more word-of-mouth recommendations for the agency, and a higher degree of employee retention and client satisfaction.

• Provides an end-to-end solution requiring minimum supervision from upper management

• Organically grows business accounts through an honest, transparent, and pragmatic consultative approach

• Encountered organizations with varying degrees of digital maturity so I know how to adapt and lead in each scenario

• Effective at coalescing senior business and IT stakeholders to achieve project directives by acting as the glue between their communication and collaboration

project delivery

I’ve worked on global projects ranging from eCommerce implementations and website redesigns to rebranding initiatives and experiential event-driven activations. Working on such a varied set of projects allowed me to strengthen my overall approach to leading teams, managing stakeholders and how to produce, deliver, and evolve products. I’ve led many disciplines through the delivery process and am familiar with the intricacies of each role and how they work together to produce individual and team-based outputs for technology-driven projects. Over the years, I’ve learned how different agencies pitch, scope, staff, and deliver projects which allows me to bring forth a mature methodology to the project management discipline, aids in bolstering an organization’s project management office (PMO) towards operational excellence, and drives go-to-market strategies to be more effective. You can learn more about how I approach each phase of the Software Development Life Cycle (SDLC) while utilizing the Agile Scrum framework here.

• Applies a broad and comprehensive understanding of scoping, planning, budgeting, staffing, executing, and maintaining projects following the Agile Scrum framework with the ability of knowing when and how to incorporate earlier models such as the traditional waterfall approach

• Managed project budgets ranging from pro bono work to 2M+ in annual revenue

• Well-versed in business process design and redesign, regardless of the subject matter or complexity

• Proficient in coaching junior resources and building high-performing teams ranging from a few co-located people to 40+ highly distributed, multinational individuals

• Capable of leading project teams in the absence of a Technical Architect/Lead and capable of leading clients in the absence of an Account Manager/Customer Success Manager

• Skilled in being assigned to unstructured projects that are behind schedule and recovering them to be operational and sustainable

• Natural at identifying risk and developing (internal and client-facing) mitigation/contingency plans throughout a project's lifecycle

• Extensive experience using project governance tools (e.g., Jira, Confluence, Teams) and Gantt-based planning tools (e.g., Smartsheet, MS Project) to manage program initiatives

• Capable of wearing multiple hats and fulfilling additional roles such as a Product Owner (on behalf of the client), Product Manager/Business Analyst (on behalf of the agency), Scrum Master, QA Manager, or a Delivery Manager

business analysis

I got my start in project management by working as a Business Analyst in the pharmaceutical industry. Having this foundation in soliciting, documenting, implementing, and testing user & functional requirements became a critical cornerstone in my ability to successfully plan, execute, and deliver projects across any industry. Because of this, I have a unique way of representing the vision of the Project Sponsor(s) to guide decisions that foster user adoption in a meaningful way.

• Expert in organizing project workspaces in Confluence and deploys a proven framework for using Jira to plan, develop, test, and release features

• Experienced in producing Business Architecture Diagrams, User Personas, Customer Journey Maps, and Product Roadmaps

• Captures critical success factors (CSFs) at the onset of a project to ensure we’re making the right decisions and prioritizing the right requirements throughout the project lifecycle to achieve those initial, overarching goals when products/features are shipped

• Capable of drafting requirements along with their acceptance criteria when the client is unable to do so

• Advocates for data-driven decisions to remove bias and allow for informed decisions to be made whenever possible

technology

Through direct experience, I bring proven solutions to solve day-to-day challenges thus producing work that's consistently strong. At this point, I'm technology agnostic and rely on my ability to build trust and cooperation with different types of people to successfully drive projects forward and deliver as expected.

• Delivered projects that implemented and/or integrated with SAP Commerce (Hybris), Adobe Experience Manager, Optimizely Commerce Cloud, inRiver, HubSpot, Oracle E-Business Suite, and WordPress to name just a few

• Competent at leading technical projects (either heavily customized or out of the box implementations) with limited to no background in the selected platform

• Proficient in using interface design & prototyping web applications (e.g., Figma, InVision) for addressing internal comments, incorporating client feedback, and to ensure a successful handoff between creative teams and development teams/partners

industry experience

• eCommerce

• Software as a Service (SaaS)

• Retail / Luxury / Consumer Packaged Goods (CPG)

• Pharmaceutical Research & Development (R&D)

• Advertising / Digital Marketing / Experiential Marketing / Out-of-home (OOH) Media

• Music Event Production & Promotion / Audiovisual (AV) / Interactive Experiences

• Non-profits / Foundations & Philanthropists

• Hospitality / Sports & Entertainment

• Advanced Air Mobility (AAM)

• Educational Travel

• Financial Services

• Real Estate

• Start-ups